Oh, don't get me started. We have been without the internet for a week and a half and I just spent over an hour on the phone. Just switching off one phone line to another has put it all in the crapper. And they couldn't even get my laptop connected(would help if the girl could speak english and I could understand what she was saying.) We just got back from a fun vacation but I will have to post all the fun pics later after I decompress.